Stetson University

Frequently Asked Questions

What is FOCUS Orientation?

FOCUS Orientation is a multi-day, comprehensive program designed to help new students successfully transition to life at Stetson University. Two upperclassman students serve as mentors to a "FOCUS Group," and will periodically gather the group throughout the first year. During FOCUS, new students will take care of needs such as:

  • Meeting with their academic advisor
  • Getting their student ID and parking decal
  • Setting up access to email and the Internet
  • Purchasing books for class

Orientation is an extremely beneficial and fun time for all students, and helps to assuage nervousness that some students experience.

Where can I stay during FOCUS Orientation or when visiting campus?

There are many local hotels that are happy to accommodate Hatter families!

Where can my student get a parking decal, email address and ID card?

Parking Decals

Students can obtain parking decals from the Office of Public Safety, located on Amelia Avenue. Public Safety can be reached at 386-822-7300.

Access to Email

Students receive an email address and all Internet access information at the Office of Information Technology's help desk, which is located on the ground floor of the Lynn Business Center. The IT help desk can be reached at 386-822-7217.

Hatter One Card

Students receive their Hatter One Card from the Hatter Card office, located in Griffith Hall at Stetson One Stop. The Hatter Card office can be reached at 386-822-8780. The Hatter One Card serves as a photo ID, campus library card, grants access to select residence halls, allows access to meal plans and HatterBucks, and includes other features that need to be activated before they can be used. See the Hatter One Card website for more details.

What's it like living in the residence halls?

Living in the residence halls is a wonderful experience for many reasons, including:

  • Exposure to a variety of people that students may never have had the opportunity to meet before
  • A chance to learn outside of the classroom
  • No day is exactly the same in the residence halls; there is always something new going on
  • The opportunity to get involved with the entire campus community, thus enhancing the student's overall collegiate experience
  • Preparing the student for life after college in the "real world"

The Office of Housing and Residential Life is committed to providing a healthy, inclusive and safe environment that supports the growth and development of all students. The staff in the residence halls works at developing communities that promote learning, developing personal accountability, and becoming responsible members of the campus community.

If my student is sick, where should they go?

If your student is sick, they should go to Student Health Service, our free campus health clinic. There are a physician assistant/registered dietician, two registered nurses and an administrative assistant on staff. An appointment is recommended if a student wishes to see the physician assistant. Hours of operation are 8:30 a.m. to noon and 1 to 4:30 p.m. Monday through Friday. In case of an emergency, please call Public Safety at 386-822-7300, or emergency services at 911.

If I have an emergency, who should I contact to notify my student?

Public Safety can be reached at 386-822-7300. They are available 24/7, 365 days a year.

What wellness services are available to my student?

Stetson University offers a counseling center, the Hollis Center gym and pool and a comprehensive Wellness and Recreation program. Chaplain Michael Fronk makes sure the university community's spiritual needs are met. All wellness services are free of charge.

Do parents receive progress reports?

At the midpoint of the semester, reports are sent to students who are earning below a C in any of their classes. These reports can be viewed on My Stetson, an online student information system. In order to log in, you'll need your student's ID and password.

How are grades distributed?

Grades are distributed via My Stetson. This allows students to access their grades from any computer connected to the Internet. Grades are not mailed home.

What does it mean if my student is on academic warning or suspension?

Academic Warning

Any student whose cumulative average falls below a C (2.0) at the end of a grading period will be given an academic warning. This warning will be in effect until a cumulative C (2.0) average is regained.

Academic Suspension

A student already on academic warning will be automatically suspended from the university for a period of seven months if the cumulative grade point average at the end of any grading period falls below minimum acceptable levels.

Minimum Acceptable GPA

The following is a list of minimum GPA's ordered by earned credit hours:

  • 1-26 hours: 1.5
  • 27-60 hours: 1.6
  • 61-90 hours: 1.7
  • Greater than 91 hours: 1.8

Students failing all coursework during their first semester at the university will be automatically suspended.

More Information

More information on academic warnings and academic suspensions can be found in the University Catalog.

How does my student register for classes?

See the Office of the Registrar's class registration page, which covers registering for classes and provides tips and tricks to make registration easier.

What can I do if my student cannot register for a required course?

The student can email the professor of the course and request an override into the class. If this isn't an option, the student can ask to be placed on the wait list. We recommend that your student have a back-up schedule in case they aren't able to get their first choice of classes.

How does my student change his/her major?

Students wishing to change majors should go to their academic dean's office. The exact procedure will be explained to the student once they arrive.

If my student needs to withdraw from the university, what is the procedure and will tuition be reimbursed?

Students seeking to withdraw from the university should refer to the Office of the Vice President of Student Affairs. The Office of the Bursar can answer questions about tuition reimbursement.

Who does my student notify if our financial situation changes?

Your student should visit Stetson One Stop in Griffith Hall and speak to a counselor from the Office of Student Financial Planning about the situation. There may be something that can be done once the situation has been explained and by evaluating projected income for the coming year. Contact the Office of Student Financial Planning at or 800-688-7120 for more information.

Who should my student see if they are having any difficulty?

In Class

The student can schedule an appointment with the professor to discuss what options are available. Most areas of study have tutoring clinics and many professors are able to spend office time with a student in need of extra help. The university's Academic Success Center offers help in many areas such as studying techniques and time management skills.

In their Residence Hall

The student can speak with their resident assistant or with the Office of Housing and Residential Life at or 386-822-7201.

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